HOTEL AND BOOKING RULES

Club Mermaid Village reserves the right to change and apply the hotel rules, reservation rules, and all policies that ensure the order in the facility. Guests are required to abide by hotel rules. Otherwise, there is the right to take action by law enforcement officers and the local court.

• ​Room rates and conditions are determined according to the information received from the guest during making the reservation. Extra charges may apply in case of inconsistency or inaccuracy in the information provided at check-in.

• In all facilities, there is variability and difference in summer season and winter season services.

• Guests are required to show ID and passport upon arrival.

• Price changes are not applied after the booking confirmation.

• Special requests can be answered according to the availability of the facility and cannot be guaranteed.

• Pets are not allowed.

• The marriage date may be requested to be proven by Honeymooners upon arrival.

• All outdoor services are provided according to the weather conditions.

• There may sections for use with and without children in our facilities.

• Smoking is prohibited in the rooms and indoor areas. There are sections reserved for smoking in open areas.

• Pools and playground usage rules must be followed. The responsibility of children in all areas belongs to their families.

• If the information on the credit card is inconsistent or suspicious, the property reserves the right to cancel the reservation directly.

• Our guests under the age of 18 are not served alcoholic beverages.

• A special discount for each member can only be used by the member herself/himself and cannot be used by others

• Reservations made with membership must be used by the member herself/himself.

• Member prices, advantages, and offers are only valid for reservations made through our official website or call center.

• Check-in time at the hotel is 14:00 and check-out time from the hotel is 12:00.

• Internet connection is extra charge at our hotel.

Club Mermaid Hotel is responsible for any overbooking, renovation or unusual situation;

• It will provide alternative accommodation under the same reservation conditions in an Equal Class hotel in the same region.

• It will provide free transfer to the alternative facility without any additional charges.

• Club Mermaid Hotel will not be legally responsible for this change and will not pay compensation.